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Terms and Conditions

1. Online sales

The Passion Japon exhibition opens its doors on April 12, 2024. It is presented at La Sucrière in Lyon by the company Tempora sa

2. Application of the general conditions 

The agreements between the buyer and Tempora sa are entirely and exclusively governed by these general conditions, notwithstanding any provision to the contrary appearing on any document whatsoever emanating from the customer.

2.1. Prices

The price of tickets is indicated on our website in €, all taxes included. Special conditions will only be applied to the reception of the exhibition on the day of the visit.

Any buyer who has requested a special rate will be able to prove their legitimacy with an official document when passing through entry control. 

2.2. Personal data

When purchasing ticket(s) via the internet, the buyer is required to follow all steps. During the procedure, the buyer must provide specific information that is necessary to manage his order. The buyer confirms that this information is correct and current. The ticket purchaser takes all precautionary measures required to keep his password secret.

In accordance with the GDPR, Tempora sa will only use this data for the promotion of its activities. Tempora sa certifies that this data will under no circumstances be sold or exchanged. The visitor can unsubscribe from newsletters at any time and no longer be part of the Tempora sa database by sending an e-mail to privacy@tempora.be or by unsubscribing manually.

2.3. Your ticket

has. No tickets will be refunded

b. Deliverance : After acceptance of payment, the ticket is sent to the email address indicated during the order process.

vs. Validity : To be valid, your ticket must be presented at the exhibition reception on your phone or in printed version. Each entry purchased corresponds to a ticket. The validity of tickets is checked and recorded at entry using barcode readers, the ticket is only valid on the visit date selected when ordering. It is impossible to be admitted to the entrance several times with the same ticket.

d. Only the first person to present the ticket will be able to enter the exhibition. She is presumed to be the legitimate holder of the note. It is therefore prohibited to reproduce, duplicate or counterfeit the ticket in any way, or to make it available for such purposes. The buyer must keep their e-ticket in a safe place. The buyer should never accept a ticket offered by a stranger, as it could be a copy. The ticket holder may be a different person from the purchaser.

e. Groups receive a voucher to present at the cash desk upon arrival. The price will be revised according to the number of people in the group actually present.

2.4. Payment

The fact of validating an order implies the buyer's obligation to pay the indicated price. The buyer must pay for their purchases on the site by credit card (Visa and Eurocard, Mastercard). The debit from the bank account is independent of the use of the banknotes. In any case, the tickets are paid even if the buyer fails to print them. Proof of payment cannot be used as an entry ticket.

Payment for entrances for groups is made directly at the cash desk or by invoice after the visit. The buyer must mention this last option when booking and must provide the necessary billing details.

Payment by invoice after the visit is only possible for groups who have made a reservation.

2.5. I did not use my ticket

Entrance tickets are valid for a single passage through the control for the date and time slot mentioned on the ticket. An unused ticket will not be refunded or exchanged.

2.6. Postponement of tickets

Visit dates and times can be changed by sending an email to info@expo-passionjapon.com Monday to Friday between 9:30 a.m. and 17 p.m.

Changes can be made up to three times and a maximum of three hours before the chosen time slot.